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Return and Refund Policy
At Vigora Fitness, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.
Return Eligibility
To be eligible for a return, the item must:
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Be unused and in its original condition;
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Include all original packaging, tags, accessories, manuals, and components when applicable;
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Show no signs of excessive wear, stains, odors, damage, modification, or misuse;
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Include proof of purchase or order confirmation when requested.
To request a return, please contact us at martinezxpatric1@outlook.com before sending any product back.
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Include your order number, a description of the issue, and photographs when applicable.
We will review your request and provide an appropriate solution.
Non-Returnable Items
For hygiene, safety, and other applicable reasons, certain products may not be eligible for return, including:
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Products showing signs of use, sweat, stains, odors, or excessive wear;
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Opened personal-care or hygiene products;
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Products damaged through improper use;
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Personalized or custom-made products;
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Gift cards;
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Final-sale or clearance products where permitted by applicable law.
Nothing in this policy limits rights available under applicable consumer protection laws.
Exchanges
If you need a different size, style, color, or product variation, please contact us.
Exchanges are subject to product availability.
Refunds
Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Your bank, credit card company, or payment provider may require additional time to process and post the refund.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs.
Contact
Vigora Fitness
8808 Harmony Dr
McKinney, Texas 75072
United States
Email: martinezxpatric1@outlook.com
Phone: +1 814-250-7636